International Journal of Sustainable Competitiveness on Tourism
Vol. 3 No. 02 (2024): IJSCOT III-02

THE THE ROLE OF AIRPORT SERVICE QUALITY: PERSPECTIVE FROM DEVELOPMENT OF THE TOURISM SECTOR

Shahparan, Mohammad (Unknown)
Salnikova, Elena (Unknown)
Klykov , Artem (Unknown)



Article Info

Publish Date
31 Oct 2023

Abstract

The airport serves as a vital gateway in the international tourism industry, acting as the first and last impression for tourists visiting a destination. High airport service quality plays an essential role in enhancing the overall tourism experience and significantly influences passenger perceptions and satisfaction levels. Service quality at airports not only affects passengers' immediate experiences but also shapes their future intentions to revisit or recommend the destination to others. This paper examines the multifaceted role of airport service quality within the tourism sector, underscoring key elements such as convenience, comfort, cleanliness, accessibility of information, and overall efficiency of services offered. In addition, the paper delves into the ways that improved airport infrastructure, effective information dissemination, and enhanced security measures can contribute to creating a positive travel experience and promoting tourism development. A qualitative research methodology is employed, with data collected from various online sources focusing on airport service quality and its impact on tourism growth. By improving these service factors, airports can play a proactive role in fostering tourism sector expansion, encouraging positive word-of-mouth, and ultimately positioning themselves as attractive entry points that elevate the reputation and desirability of a destination.

Copyrights © 2024






Journal Info

Abbrev

ijscot

Publisher

Subject

Humanities Environmental Science Social Sciences Other

Description

INTERNATIONAL JOURNAL OF SUSTAINABLE COMPETITIVENESS IN TOURISM (IJSCOT) is an academic and applied research journal with interdisciplinary study focusing on sustainable competitiveness of destination, marketing, industry, and human resources. IJSCOT welcomes authors to develop new perspectives, ...