International Journal of Review Management Business and Entrepreneurship
Vol. 4 No. 1 (2024): International Journal of Review Management Business and Entrepreneurship (RMBE)

The Influence of Competency and Service Quality on Comunity Satisfaction at Ditresnarkoba Polda, South Kalimantan: English

Juli, Wahyu Juli Sumariyanti (Unknown)
Arsinah, Arsinah Aprilliana Ulandari (Unknown)
Tina, Tina Lestari (Unknown)
Hary, Hary Soegiri (Unknown)

Article Info

Publish Date
01 Jun 2024

Abstract

This research delves into the impacts of competency and service quality on community satisfaction at Ditresnarkoba Polda, South Kalimantan, with member performance acting as an intervening variable. The study reveals that competency and service quality significantly influence member performance and community satisfaction. It was found that member performance mediates the relationship between competency, service quality, and community satisfaction. The findings suggest that investing in training and enhancing professional skills can lead to improved service quality and higher levels of community satisfaction. This paper also offers detailed guidelines for formatting and submitting papers for the conference proceedings.

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Journal Info
International Journal of Review Management Business and Entrepreneurship
Website

Abbrev

RMBE

Publisher

Universitas Ciputra Surabaya

Subject

Economics, Econometrics & Finance

Description

International Journal of Review Management Business and Entrepreneurship (RMBE) aims as a forum for academics, educators, and practitioners from around the world to communicate research papers, conceptual papers, and best practices about the dynamics of entrepreneurship, entrepreneur, and ...