Jurnal Ilmiah Hospitality Management
Vol. 14 No. 2 (2024): June 2024

Digital Transformation in the Hospitality Sector: Exploring the Role of Technology in Streamlining Hotel Operations: Transformasi Digital Di Bidang Hospitalitas: Menjelajahi Peran Teknologi Dalam Memperlancar Operasional Hotel

Ramadhan, Kemal Zulfikar (Unknown)
Suharto, Bambang (Unknown)



Article Info

Publish Date
30 Jun 2024

Abstract

Digital transformation has significantly changed the landscape of the hotel industry. With technological advancements, modern hotels are increasingly adopting digital solutions to enhance their operational efficiency. This study explores the role of digital technology in streamlining hotel operations, focusing on the benefits and challenges associated with it. Through case study analysis from several hotels, we examine the implementation of digital-based hotel management systems, the integration of online booking platforms, and the application of technology in various operational areas. The findings indicate that digital transformation can significantly improve efficiency, optimize guest services, and enhance customer satisfaction. However, challenges such as reliance on technological infrastructure and the need for comprehensive employee training must also be addressed. This study provides valuable insights for readers and hospitality professionals on how to effectively leverage digital technology to improve operational performance, offering a deeper understanding of the benefits and challenges of implementing digital innovations in the context of hotel operations.

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Journal Info

Abbrev

JIHM

Publisher

Subject

Social Sciences

Description

JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. JIHM berkomitmen merangsang penelitian berdampak tinggi dan ...