"Implementation of Excellent Service in Passport Applications for Indonesian Migrant Workers (PMI) Through One-Stop Integrated Services (LTSA) at the UPT P2TK Office of the East Java Provincial Department of Manpower and Transmigration "

Vega, Revanda Amelia

Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Vol. 22 No. 3 (2024): Jurnal Dialektika: Jurnal Ilmu Sosial

Abstract One-Stop Integrated Service (LTSA) is an innovation launched by the Manpower and Transmigration Office of East Java Province in an effort to realize excellent service. Service can be called excellent if it can meet the needs of the community and provide satisfaction of service to the community. UPT P2TK of the Manpower and Transmigration Office of East Java Province is one of the public service institutions that implements One-Stop Integrated Service (LTSA) as an effort to provide excellent service to the community, especially for people who register as Indonesian migrant workers. This study aims to determine how to implement excellent service in the issuance of Indonesian migrant worker passports. The indicators used in this study are based on the theory of excellent service which includes ability, attitude, appearance, attention, action, and responsibility. The method used is a qualitative method with a descriptive approach. The results of the study showed that employees of UPT P2TK of the Manpower and Transmigration Office of East Java Province have provided satisfactory service to the community. Each indicator shows good results, so that the process of issuing Indonesian migrant worker passports is considered to have run optimally. This means that employees at UPT P2TK have implemented excellent service. However, efforts to improve and maintain consistency need to be continuously made so that the quality of service can continue to be improved in the future. Keywords: LTSA, PMI Passport, Innovation, Excellent Service