Investigating Benefits and Drawbacks of Employee Empowerment in the Sector of Hospitality

Turkmenoglu, Mehmet Ali

International Research Journal of Business Studies
Vol. 12 No. 1 (2019): April - July 2019

Employees’ empowerment has significantly close relationship with employees’ job-related outcomes such as job satisfaction, job performance and organisational commitment. This study aims to investigate the role of empowerment on employees’ job-related attitudes in hospitality sector. This present study provides a literature review on concept of empowerment by explaining benefits and drawbacks of the concept. This study identifies several advantages e.g. More input of ideas, growth of interpersonal and guidance skills. The drawbacks are negative use of the power received, high risk of failures without supervision, conflicts result in less supervision among others. The study demonstrates a frame of empowerment in hospitality sector along with recommendations and implications.