<![CDATA[According to the Presidential Decree, central and local governments must implement electronic-based government systems or sistem pemerintahan berbasis elektronik (SPBE). However, the independent implementations have created various similar applications to support the same field of governmental activities. The situation creates difficulties in achieving effectiveness, integration, sustainability, efficiency, accountability, interoperability, and security of governmental services. Therefore, a common application will be developed for each governmental activity to improve interoperability and data integration. On the other hand, central or local governments must consider the suitable implementation of their public service information systems. This manuscript guides the determination of alternatives using cost, benefit, and risk analysis. We use the proposed guidance for a case study because sistem pengelolaan pengaduan pelayanan publik nasional-layanan aspirasi dan pengaduan online rakyat (SP4N-LAPOR!) has been regulated as the common application for Public Service Complaints Management using PermenPANRB No. 680, 2020. The application of the proposed guidance shows that it can help the stakeholder quantitatively decide on an alternative implementation of the application for the public service complaints management system.]]>
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