<![CDATA[Telkomsel, one of the largest telecommunications service providers in Indonesia, is obliged to comply with the Consumer Protection Law (UUPK) and Telecommunications Law to carry out its obligations and protect consumer rights. The main issue raised was the losses experienced by consumers as a result of the cancellation of the decision of the Padang City Consumer Dispute Resolution Agency (BPSK) in decision number 209/Pdt.Sus-BPSK/2023/PN.Pdg. This normative research uses a descriptive approach, secondary, and primary data, and draws conclusions deductively. The research results and conclusion show that consumers experience material losses because they do not get their rights, while business actors do not carry out their obligations properly. The panel of judges' considerations were deemed to be inaccurate in applying UUPK articles, and did not refer to the Telecommunications Law, even though the Telecommunications Law emphasizes the obligations of business actors to fulfill consumer rights. Therefore, the panel of judges should consider these aspects to ensure better protection for consumers.]]>
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