Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes
2024: AAPA-EROPA-AGPA-IAPA International Conference 2024 Towards World Class Bureaucracy

Challenges of Digital Services: Case Study of Citizenship Administrative Services in Bekasi City, Indonesia

Budiarjo, Budiarjo (Unknown)

Article Info

Publish Date
21 Nov 2024

Abstract

Towards world class bureaucracy, digitalization of government administration is one of the big agendas implemented by the Indonesian government. In the field of public services, manual services have been shifted and replaced with online services which are considered faster and cheaper. However, online services have challenges that are not easy. Until early 2023, 63.5 million Indonesians were not be connected to the internet. In addition, there are 33% of citizens who do not have the smartphone needed to access online services. This study will aim to describe various problems and challenges in the digitalization of public services and formulate policy recommendations needed to overcome them, especially in the case of citizenship administrative services in Bekasi City.

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Journal Info
Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes
Website

Abbrev

proceedings

Publisher

Indonesian Association for Public Administration

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Over the last ten years, the world has been gripped by rapid, wide ranging changes. The world today is a society that is experiencing and living a new world order, which many today refer to as the “global and digital society”. Rapid advancements in information technology have made territorial ...