IIJSE
Vol 7 No 1 (2024): Sharia Economics

The Impact of Artificial Intelligence (AI) on Omnichannel Customer Experience

Damayanti, Rizki Wahyuning (Unknown)
Sumayyah, Sumayyah (Unknown)

Article Info

Publish Date
01 Nov 2024

Abstract

This research aims to determine the impact of Artificial Intelligence (AI) on Omnichannel Customer Experience (OCX). This research is quantitative with surveys as the data collection method. Data collection for this research was carried out on all Indonesian people. The data collection method uses an online questionnaire via Google Form which is obtained directly from the field and data collection is only carried out once and only represents at that time or cross- sectionally. The study collected data from 431 respondents in Indonesia. Hypothesis testing was performed using SEM-PLS with the SmartPLS software. The findings of this study suggest that dimension of AI can enhance the omnichannel customer experience.

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Journal Info
IIJSE
Website

Abbrev

iijse

Publisher

Universitas KH. Abdul Chalim

Subject

Economics, Econometrics & Finance

Description

The Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) is Sharia Economics Journal published by Sharia Economics Department Institut Pesantren KH. Abdul Chalim, Mojokerto. The Journal focuses on the issues of Sharia Economics, the History of Islamic Economic Thought, Islamic Law, Local ...