<![CDATA[This study aims to determine the differences in emotional management in salespeople who have extrovert and introvert personality types. The subjects of the study were 92 salespeople at Department Store X (82 women; 10 men), aged between 18-40 (average age 22 years). In general, the subjects had a high school education background or equivalent, with an average work period of 2.5 years. Data collection used two scales, namely the Eysenck Personality Questionnaire or EPQ (22 items; α = 0.865) and the Emotional Labor Scale (11 items; α = 0.787). The results of data analysis using the t-test showed that the average emotional labor of salespeople who tended to have an extrovert personality type (Mintrovert = 36,08; Mextrovert = 33,67, t = 3,50; P = 0,001) Thus, it can be concluded that salespeople with a tendency towards an introvert personality type are more capable of managing emotions according to job demands than salespeople with a tendency towards an extrovert personality type.]]>
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