KOLEGIAL : Jurnal Manajemen, Bisnis, dan Akuntansi
Vol 12 No 2 (2024): Juli-Desember

PENGARUH CUSTOMER EXPERIENCE TERHADAP REVISIT INTENTION TAMU PADA HOTEL THE ZURI BATURAJA DI KABUPATEN OGAN KOMERING ULU

Krismianto, Putut (Unknown)
Bramana, Sally Maria (Unknown)
Mushoddiq, Achmad Johan (Unknown)



Article Info

Publish Date
23 Jan 2025

Abstract

The aim to be achieved in this research is to determine the influence of customer experiences on revisitintentions at The Zuri Baturaja Hotel in Ogan Komering Ulu Regency. The method used in this research is adescriptive method, with qualitative and quantitative data analysis techniques. Based on the results of theresearch and discussion that has been carried out, it can be concluded that from the simple linear regressionequation, namely Y= 0.583 + 0.977 . The coefficient of determination or R Square is 0.847 or equal to 84.7%.This shows that Revisit Intention (Y) is influenced by 84.7% by Customer Experience (X) while the remaining15.3% is explained by other factors not explained in this research. The results of the hypothesis test show thatthe tcount of the Customer Experience (X) variable is 13.620. Thus tcount> ttable (23.251>2.03693), thismeans Ho is rejected and Ha is accepted, meaning there is an influence of Customer Experience on GuestRevisit Intention at The Zuri Hotel at The Zuri Baturaja Hotel in Ogan Komering Ulu Regency

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Journal Info

Abbrev

kolegial

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

KOLEGIAL is a national scientific journal published by Dwi Sakti Baturaja College of Economics. This journal contains the issues about the results of research activities, articles, and conceptual papers, from lecturers, researchers, and practitioners from within and outside the institution. The ...