Asian Journal of Management Analytics
Vol. 4 No. 1 (2025): January 2025

The Effect of Service Quality, Servicescape, Brand Image, and Trust on Customer Satisfaction

Purnamasari, Imas Ayu (Unknown)
Miftahuddin, Muchammad Agung (Unknown)
Rachmawati, Erny (Unknown)
Suyoto, Suyoto (Unknown)



Article Info

Publish Date
23 Jan 2025

Abstract

This study will look at how service quality, servicescape, brand image, and trust affect customer happiness at Burger Bangor Purwokerto. This study employs quantitative methodologies, with data collected via questionnaires disseminated online. The data used is original data, with up to 135 samples. Technical data analysis with SPSS 27. The findings revealed that service quality, servicescape, brand image, and trust all influence consumer satisfaction. Service quality, service landscape, brand image, and trust all have a positive and significant impact on customer satisfaction. The findings of this study can help Burger Bangor Purwokerto better its operational strategy, particularly in terms of service quality, servicescape, brand image, and trust, in order to retain customer loyalty and increase competition in the fast food business.

Copyrights © 2025






Journal Info

Abbrev

ajma

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

The Asian Journal of Management Analytics (AJMA) is a journal focused on the theory and application of data analytics and its applications in contemporary business, economics, and management disciplines. These disciplines include accounting, finance, management, marketing, economics ...