G-Tech : Jurnal Teknologi Terapan
Vol 9 No 1 (2025): G-Tech, Vol. 9 No. 1 January 2025

Usability Evaluation Satu Sehat Application Using Heuristic Evaluation Method

Amalia Agung Septarina (Universitas Islam Raden Rahmat, Indonesia)
Abdul Aziis Arifiyanto (Universitas Islam Raden Rahmat, Indonesia)
Usman Usman (Universitas Islam Raden Rahmat, Indonesia)
Muhammad Irsyad Farikhin (Universitas Islam Raden Rahmat, Indonesia)



Article Info

Publish Date
31 Jan 2025

Abstract

Digital transformation in the health sector aims to improve efficient, effective, and integrated services. The government has started building mobile-based applications in various fields. Satu Sehat application is one of mobile-based application developed by the Indonesian Ministry of Health. As an integrated health platform in Indonesia, faces challenges in ensuring optimal user experience. User experience is greatly influenced by a good user interface. User interface must have good usability aspect so that users will feel comfortable when using the application. This study aims to evaluate the usability of the application using the Heuristic Evaluation method, by identifying problems based on Nielsen's 10 heuristic principles. Evaluation was conducted by 5 evaluators who have expertise in interaction design, health technology, and usability analysis. The results reveal two problems in error prevention and one problem in help and documentation, which are the basis for recommendations for further development. Recommendations are given on several aspects to improve the user experience.

Copyrights © 2025






Journal Info

Abbrev

g-tech

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Energy Engineering

Description

Jurnal G-Tech bertujuan untuk mempublikasikan hasil penelitian asli dan review hasil penelitian tentang teknologi dan terapan pada ruang lingkup keteknikan meliputi teknik mesin, teknik elektro, teknik informatika, sistem informasi, agroteknologi, ...