Proceeding of International Conference on Entrepreneurship (IConEnt)
Vol. 4 (2024): Proceedings of the 4th International Conference on Entrepreneurship (IConEnt)

Harnessing the Influence of Social Media Marketing Activities: Enhancing Brand Loyalty Through Brand Awareness and Brand Image Among Le Minerale Consumers in Medan

Vanny Lim (Unknown)
Yolanda Soedibyo (Unknown)



Article Info

Publish Date
21 Jan 2025

Abstract

Driven by rapid urbanization, growing health consciousness, and shifting consumer preferences, the Indonesian bottled drinking water (AMDK) industry has witnessed remarkable expansion. Amid this growth, Le Minerale has emerged as a formidable challenger, disrupting Aqua's long-standing dominance in the market. This study investigates how Social Media Marketing Activities (SMMA) impact Brand Loyalty, mediated by Brand Awareness and Brand Image. Key SMMA elements analyzed include Entertainment, Interactivity, Trendiness, Electronic Word-of-Mouth (e-WOM), and Informativeness. Data were collected from Le Minerale consumers in Medan and analyzed using SPSS. The findings reveal that  Interactivity, Trendiness, and e-WOM significantly enhance Brand Awareness, while Interactivity, Trendiness, e-WOM, and Informativeness positively influence Brand Image. Both Brand Awareness and Brand Image, in turn, significantly drive Brand Loyalty. However, Entertainment does not have a direct impact on Brand Image, and Informativeness does not affect Brand Awareness. This research offers valuable insights for marketers aiming to increase customer loyalty in highly competitive markets through the effective use of social media platforms.

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Journal Info

Abbrev

IConEnt

Publisher

Subject

Economics, Econometrics & Finance

Description

Proceeding of International Conference on Entrepreneurship (IConEnt) berisi artikel-artikel ilmiah dari para peneliti dari lingkup internasional yang mengikuti konferensi IConEnt yang akan diadakan rutin setiap tahun oleh Fakultas Ekonomi dan Bisnis Universitas Pelita ...