KINERJA : Jurnal Ekonomi dan Bisnis
Vol 7 No 01 (2024): KINERJA : Jurnal Ekonomi dan Bisnis

BUILDING A FRAMEWORK OF CUSTOMER TRUST IN AEROSTREET PRODUCT

Khoirunnisa, Fathimah (Unknown)
Cahyani, Fero Cahyani Arum (Unknown)



Article Info

Publish Date
11 Jul 2024

Abstract

This study aimed to examine the effect of information quality, perceived value, product quality, quality of service, and customer satisfaction on customer trust in Aerostreet’s products in Indonesia. The respondents data from proportionally selected Aerostreet’s customers were obtained from online questionnaires were 212 people. And then the data was analyzed using SmartPLS 3.0 to test the validity, reliability, and hypothesis of research. The results of research and examination showed that information quality and customer satisfaction had a positive and influential effect on customer’s trust, and while the perceived value, product quality, and quality of service had no effect on client’s satisfaction. This study provides empirical evidence to comprehend the effect of the psychological factor of costumer and costumer behavior towards building the customer trust towards the local brand’s product. This research can be taken demonstration by Aerostreet to initiate the marketing and product.

Copyrights © 2024






Journal Info

Abbrev

Kinerja

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

KINERJA : Jurnal Ekonomi dan Bisnis is a peer reviewed journal that provides a forum for original publications relevant to economics, management and business, for researchers, lecturers, students and alumni both from the Faculty of Economics and Business, As-Syafiiyah Islamic University and from ...