Jurnal Ilmu Ekonomi dan Bisnis (JUKONI)
Vol. 2 No. 1 (2025): JUKONI - Februari

Pengaruh Physical Evidence, Kualitas Layanan, Dan Atmosfer Yang Dipersepsikan Terhadap Niat Kunjungan Kembali di Sorake Beach Walk

Telaumbanua, Ernina (Unknown)



Article Info

Publish Date
28 Feb 2025

Abstract

This study aims to analyze the effect of physical evidence, service quality, and perceived atmosphere on return visit intentions at Sorake Beach Walk. The research method used is a quantitative approach by distributing questionnaires to 200 respondents who have visited the destination. The collected data were analyzed using multiple linear regression techniques to determine the relationship between the independent and dependent variables. The results showed that the three factors had a significant effect on return visit intentions. Physical evidence has the most dominant influence, followed by service quality and perceived atmosphere. Adequate facilities, responsive service, and a supportive atmosphere overall create a positive experience for visitors, which in turn increases their intention to return. The conclusion of this study is that Sorake Beach Walk managers should pay attention and improve aspects of physical evidence, service quality, and perceived atmosphere holistically to maintain visitor loyalty and increase destination attractiveness.

Copyrights © 2025






Journal Info

Abbrev

jukoni

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmu Ekonomi dan Bisnis (JUKONI) menyajikan artikel-artikel penelitian di bidang ilmu ekonomi dan bisnis. Jurnal ini bertujuan untuk menjadi platform publikasi bagi akademisi, peneliti, dan praktisi yang ingin berkontribusi terhadap pengembangan teori dan praktik di sektor ekonomi dan bisnis. ...