Proceeding ISETH (International Summit on Science, Technology, and Humanity)
2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)

The Influence of Live Streaming Features and Online Customer Reviews on Purchasing Decisions through Trust as A Mediating Variable

Firdausy, Salsa Bila Kusuma (Unknown)
Padmantyo, Sri (Unknown)



Article Info

Publish Date
21 Jan 2025

Abstract

Purpose: This research seeks to establish the impact of the live streaming feature and online customer reviews on the purchasing decisions with trust as the mediating variable in the Shopee e-commerce platform. Methodology: Based on a quantitative research paradigm, a survey was administered to 215 Shopee active users in the Solo Raya who had engaged in live streaming show. The responses were analyzed using the SmartPLS 3 analysis tool, which aids in structural equation modeling to understand the relation between research variables. Results: The studies indicated that discount vouchers and online customer reviews influence the level of trust and purchase decision significantly whereas Live selling did not give a significant result. The results also indicated that Trust alternatively fully mediated the influence of discount voucher on the purchase decision concerning online customer review. Application/Originality/Value: The results of this study contribute to the understanding of consumer trust, specifically in the LSEe context, as it identifies the role of the discount strategy and the management of customer reviews in comparison to the direct impact of the live selling itself.

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Journal Info

Abbrev

iseth

Publisher

Subject

Computer Science & IT Engineering Medicine & Pharmacology Social Sciences Other

Description

The International Summit on Science, Technology and Humanity (ISETH) is organised by Universitas Muhammadiyah Surakarta. This summit aims to provide a platform for researchers and academics to share their research findings with others and meet lecturers and researchers from other institutions and to ...