ANALISIS - SCIENTIFIC JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND ACCOUNTING
Vol. 15 No. 01 (2025): ANALISIS VOLUME 15 NO. 01 TAHUN 2025

FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS PELANGGAN RUMAH MAKAN DI KOTA ENDE

Oy, Ermelinda Azi (Unknown)
Penu, Yustina Paulina (Unknown)



Article Info

Publish Date
06 Mar 2025

Abstract

This study aims to determine the effect of food quality on restaurant customer loyalty. 2. To determine the effect of price on restaurant customer loyalty. 3. To determine the effect of promotion on restaurant customer loyalty. The research method used is a quantitative and qualitative approach method. This research was conducted in Ende City. The sample in this study was 100 restaurant customers in Ende City. This study uses Multiple Linear Regression analysis tools. The results of the analysis are as follows: The food quality variable shows that partially or individually it has a significant effect on customer loyalty of restaurants in Ende City with a significance level of 0.000 <0.05, and Tcount <Ttable (7.425> 1.660), The price variable shows that partially or individually it has a significant effect on customer loyalty of restaurants in Ende City. With a significance level of 0.000 <0.05, and Tcount> Ttable (8.346> 1.660). The promotion variable shows that partially or individually it has a significant effect on customer loyalty of restaurants in Ende City. With a significance level of 0.000 <0.05, and Tcount> Ttable (11.469> 1.660). The variables of food quality, price, promotion simultaneously or together have an effect on customer loyalty of restaurants in Ende City. The contribution of the food quality, price and promotion variables is 81.6% while the remaining 18.4% is explained by other variables that are not examined in this research model.

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Journal Info

Abbrev

analisis

Publisher

Subject

Economics, Econometrics & Finance

Description

SCIENTIFIC JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS AND ACCOUNTING with the registered number print ISSN 1907-5189; online ISSN 2722-6328, is an open access, peer-reviewed journal whose goal is to publish original research papers on current issues in general economics, management, accounting, ...