Enrichment : Journal of Management
Vol. 14 No. 6 (2025): February: Management Science And Field

The role of social media activities towards brand image and its impact on satisfaction, emotional attachment, and repurchase intention in beauty products

Yunna, Weng (Unknown)
Berlianto, Margaretha Pink (Unknown)



Article Info

Publish Date
28 Feb 2025

Abstract

The beauty product industry in Indonesia has great potential, so it is important for manufacturers to be able to maintain loyal consumers in order to continue to grow. This study aims to test the effect of social media benefits, social media rewards, social media interactivity, and perceived quality on brand image, as well as the effect of brand image on emotional attachment, repurchase intention and satisfaction. Likewise with the effect of satisfaction on repurchase intention and brand commitment. This study was conducted quantitatively with a causal approach. This study was conducted on 233 Somethinc consumers obtained using purposive sampling, namely sampling with the criteria of consumers who have used Somethinc products at least once. The results of this study indicate that social media benefits, social media rewards and perceived quality have a significant and positive effect on brand image, while social media interactivity has no effect on brand image. The results also show that brand image has a significant effect on emotional attachment, repurchase intention and satisfaction, as well as a significant and positive effect of satisfaction on repurchase intention and brand commitment

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...