Sistemasi: Jurnal Sistem Informasi
Vol 14, No 2 (2025): Sistemasi: Jurnal Sistem Informasi

User Satisfaction Analysis of the Muslim Pro Application using PIECES Method

anjani, sri (Unknown)
Megawati, Megawati (Unknown)
M.Afdal, M.Afdal (Unknown)
Rahmawita, Medyantiwi (Unknown)



Article Info

Publish Date
04 Mar 2025

Abstract

User satisfaction serves as a benchmark for applications and helps developers improve the quality of future applications. Muslim Pro is an application that provides various services for Muslims. This app is designed to assist Muslims in performing their religious duties more easily and systematically. Numerous negative user reviews about Muslim Pro indicate that user satisfaction regarding the company's performance is still low. The aim of this research is to determine the level of satisfaction with the Muslim Pro application based on user experience. To measure user satisfaction, this study employs the PIECES method, which consists of Performance, Information, Economic, Control, Efficiency, and Service. Data collection was conducted by distributing a questionnaire to 100 active students at UIN Suska Riau who use the Muslim Pro application. The results for each variable received the following average scores: the Performance variable scored 4.38, indicating satisfaction; the Information variable scored 4.27, indicating satisfaction; the Economic variable scored 4.26, indicating satisfaction; the Control variable scored 3.97, indicating satisfaction; the Efficiency variable scored 4.24, indicating satisfaction; and the Service variable scored 4.41, indicating satisfaction. Therefore, the overall average user satisfaction score is 4.25, which indicates a satisfactory level of service provided by Muslim Pro, categorizing it as "satisfied." This means that the Muslim Pro application plays a significant role in enhancing service quality, resulting in user satisfaction and positive feedback.

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Journal Info

Abbrev

stmsi

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering

Description

Sistemasi adalah nama terbitan jurnal ilmiah dalam bidang ilmu sains komputer program studi Sistem Informasi Universitas Islam Indragiri, Tembilahan Riau. Jurnal Sistemasi Terbit 3x setahun yaitu bulan Januari, Mei dan September,Focus dan Scope Umum dari Sistemasi yaitu Bidang Sistem Informasi, ...