J-CEKI
Vol. 3 No. 5: Agustus 2024

The Influence of Price, Location, and Service Quality on Customer Satisfaction at PUD Slaughterhouses in Medan City

Arif Andri Panjaitan (Universitas Negeri Medan)
Hendra Saputra (Universitas Negeri Medan)



Article Info

Publish Date
09 Jul 2024

Abstract

This research aims to determine the influence of price, location and service quality on customer satisfaction at PUD slaughterhouses in Medan City. This research uses a quantitative method with a sampling technique using the Slovin formula. The population in this study were all customers who used services at the Medan City Animal Slaughter PUD from 1 August 2023 to 31 October 2023 which was obtained from customer data, namely 164 people. The data collection techniques used were observation and questionnaires. The data analysis technique used is a multiple linear regression model and hypothesis testing using the t test, F test and coefficient of determination. Previously the data had been tested using validity tests, reliability tests and classical assumption tests. Data processing uses the SPSS 29.0 for Windows program. Based on partial hypothesis testing, there is an influence of Price, Location and Service Quality on Customer Satisfaction at PUD Slaughterhouses in Medan City. Based on the research results, it shows that the variables Price, Location and Service Quality simultaneously influence Customer Satisfaction.

Copyrights © 2024






Journal Info

Abbrev

J-CEKI

Publisher

Subject

Humanities Social Sciences

Description

J-CEKI : Jurnal Cendekia Ilmiah diterbitkan oleh CV. ULIL ALBAB CORP. J-CEKI terbit 6 kali dalam setahun atau tiap 2 bulan sekali. J-CEKI menerbitkan artikel bidang Humaniora dan Ilmu Sosial. Humaniora: Bahasa dan Linguistik, Sejarah, Sastra, Seni Pertunjukan, Filsafat, Agama, Seni Rupa. Ilmu ...