Jurnal Ekonomi, Manajemen, Akuntansi
Vol. 3 No. 4: Mei 2024

How do Emotional Values and Consumers’ Perceptions of Celebrity Endorsements Relate to Their Overall Satisfaction With a Cafe?

Joko Ramadhani (Universitas Pembangunan Panca Budi)
Muhammad Dharma Tuah Putra Nasution (Universitas Pembangunan Panca Budi)
Nurafrina Siregar (Universitas Pembangunan Panca Budi)



Article Info

Publish Date
19 May 2024

Abstract

This study aims to investigate the influence of consumers' perception of celebrity endorsement and their emotional values on customer satisfaction, both partially and simultaneously. Employing a quantitative associative research approach with a cross-sectional design, data were collected through purposive sampling from individuals who visited the Masbrow Café (N = 95). Written questionnaires were utilized as the primary data collection method, employing established instruments derived from prior research to measure customer satisfaction, emotional values, and perceptions of celebrity endorsement. Data analysis, conducted using advanced statistical methods such as regression analysis and ANOVA with SPSS version 25, revealed significant effects of emotional values and celebrity endorsement on customer satisfaction. Both emotional values and celebrity endorsement were found to significantly contribute to customer satisfaction. These findings underscore the importance of considering both emotional appeals and celebrity endorsements in marketing strategies aimed at enhancing customer satisfaction. Implications and limitations of the study are discussed to provide insights for future research and practical applications.

Copyrights © 2024






Journal Info

Abbrev

EKOMA

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi merupakan jurnal yang diterbitkan oleh CV ULIL ALBAB CORP. EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi menerbitkan artikel hasil penelitian dan kajian literatur dari bidang ekonomi, manajemen, akuntansi baik dari perspektif konvensional dan/atau Islam ...