Golden Ratio of Data in Summary
Vol. 5 No. 2 (2025): February - April

Consequences of Convenience, Trustworthiness and Price to Customer Perceived Value

Jamaludin, Rian Maulana (Unknown)
Risasono, Fadhil Dhafa (Unknown)
Hisyam, Jasheer Muhamad (Unknown)
Rahayu, Fatik (Unknown)



Article Info

Publish Date
18 Mar 2025

Abstract

This study aims to explore the impact of convenience, trustworthiness, and price on customer perceived value in the context of online food delivery services in Indonesia. Data were collected through questionnaires distributed to users of online food delivery services using purposive sampling, with a total of 200 respondents. Data analysis was conducted using Structural Equation Modeling (SEM) to examine the relationships between these variables. The results of the study indicate that convenience and price have a significant positive effect on customer perceived value. Conversely, trustworthiness does not show a significant impact on customer perceived value. These findings suggest that the convenience of using the application and competitive pricing are key factors in enhancing customer perceived value. Therefore, online food delivery service companies are advised to continuously improve features that provide convenience and offer competitive pricing to maintain and enhance customer perceived value.

Copyrights © 2025






Journal Info

Abbrev

grdis

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Golden Ratio of Data in Summary Golden Ratio of Data in Summary with e-ISSN 2776-6411, welcomes submissions that describe data from all research areas. Please note: almost any piece of information can be defined as data. However, to merit publication in Golden Ratio of Data, in Summary, should be a ...