West Science Business and Management
Vol. 3 No. 01 (2025): West Science Business and Management

Bibliometric Analysis of Omnichannel Retailing: Mapping Research Trends and Future Directions

Judijanto, Loso (Unknown)



Article Info

Publish Date
28 Mar 2025

Abstract

Omnichannel retailing has emerged as a transformative strategy in the retail sector, integrating online and offline channels to provide a seamless shopping experience. This study conducts a bibliometric analysis using data from Scopus and visualization techniques with VOSviewer to map the research landscape, trends, and future directions in omnichannel retailing. The findings reveal a significant increase in academic interest post-2020, driven by digital transformation and changing consumer behaviors. The keyword co-occurrence network highlights dominant themes such as customer experience, supply chain management, pricing strategies, and technological advancements. Additionally, the author and country collaboration networks identify key contributors and research hubs, with China and the United States leading in scholarly output. Despite progress in omnichannel research, gaps remain in areas such as sustainability, AI-driven personalization, and omnichannel adoption in emerging markets. This study provides valuable insights for researchers and practitioners, emphasizing the need for interdisciplinary collaboration and technological innovation to enhance omnichannel strategies.

Copyrights © 2025






Journal Info

Abbrev

wsbm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Editors invite writers and experts to publish and share their ideas through scientific and empirical research in the field of Management and Business. The main objective of this publication is to improve theory, concept, and practice in the field of management and business. Dissemination of ...