Journal of Information Systems and Informatics
Vol 7 No 1 (2025): March

COBIT 2019 for Enhanced ICT Governance: A Case Study at a Higher Education Institution

Fitriyani, Baiq Yulia (Unknown)
Muhammad, Alva Hendi (Unknown)



Article Info

Publish Date
18 Mar 2025

Abstract

Effective ICT governance is essential for aligning technological resources with institutional objectives, especially in higher education institutions with limited resources. This study evaluates the ICT governance framework at PUSTIK STMIK Lombok using COBIT 2019, focusing on six domains: APO04, APO10, BAI02, DSS01, DSS05, and EDM01. A structured survey was conducted with 189 respondents, including faculty, students, and administrative staff, to assess capability maturity levels and identify governance gaps. The results indicate that all domains achieved Level 3 (Established), reflecting standardized processes but highlighting deficiencies in security resilience, vendor management, and operational change management. A SWOT analysis identified weaknesses such as limited proactive security measures, insufficient stakeholder engagement, and inadequate staff training, while opportunities include government funding and emerging technologies. To address these challenges, a tailored governance framework was developed, incorporating policies, standards, and procedures to enhance security, innovation management, and vendor accountability. The findings underscore the applicability of COBIT 2019 in resource-constrained educational settings and provide practical recommendations to bridge governance gaps. Future research should examine the long-term effects of governance improvements and explore the framework’s scalability across similar institutions.

Copyrights © 2025






Journal Info

Abbrev

isi

Publisher

Subject

Computer Science & IT

Description

Journal-ISI is a scientific article journal that is the result of ideas, great and original thoughts about the latest research and technological developments covering the fields of information systems, information technology, informatics engineering, and computer science, and industrial engineering ...