IIJSE
Vol 8 No 2 (2025): Sharia Economics

Analysis of the Influence of Online Reviews, Service Quality, And Cleanliness on Consumers' Intentions to Visit Legendary Restaurants Around Jakarta Old Town

Israel Boanerges, John Pier Christian (Unknown)
Valisca, Valisca (Unknown)
Goeltom, Vasco A. H. (Unknown)
Wowor, Wulanmeiaya (Unknown)

Article Info

Publish Date
04 Apr 2025

Abstract

This study aims to investigate the impact of online reviews, service quality, and cleanliness on consumers' decisions to visit renowned restaurants in Jakarta's Old Town area. The research employs a combination of observation, visitor interviews, and both qualitative and quantitative data analysis. The results indicate that online reviews play a significant role in shaping consumers' intentions to visit, while service quality and cleanliness also have a notable impact on their choices. The study underscores the importance of managing online reputations and upholding excellent cleanliness standards to increase the attractiveness of legendary restaurants. It aims to provide actionable recommendations for restaurant owners to enhance the overall customer experience.

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Journal Info
IIJSE
Website

Abbrev

iijse

Publisher

Universitas KH. Abdul Chalim

Subject

Economics, Econometrics & Finance

Description

The Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) is Sharia Economics Journal published by Sharia Economics Department Institut Pesantren KH. Abdul Chalim, Mojokerto. The Journal focuses on the issues of Sharia Economics, the History of Islamic Economic Thought, Islamic Law, Local ...