Abiwara : Jurnal Vokasi Administrasi Bisnis
Vol. 6 No. 2: Maret 2025

Pengaruh Kemampuan Kerja, Inovasi Pelayanan, dan Disiplin Kerja Terhadap Kualitas Pelayanan Publik di Kecamatan Bojonggede Kabupaten Bogor Provinsi Jawa Barat

Farida, Farida (Unknown)
Purwoko, Dwi (Unknown)



Article Info

Publish Date
30 Mar 2025

Abstract

The phenomenon of the quality of public services in Bojonggede District, Bogor Regency has not met expectations. The research aims to analyze and evaluate the influence of work ability, service innovation, and work discipline toward the quality of public services in Bojonggede District, Bogor Regency, West Java Province, partially and simultaneously. This research uses quantitative research with an explanatory approach. The research population receiving public services in Bojonggede District, Bogor Regency for the period January to early March 2024 was 1467 people, with Slovin (5% significance level) obtaining 314 samples. The data analysis technique uses multiple linear regression analysis techniques. Research results: (1) There was a positive and significant influence of Work Ability toward the Quality of Public Services in Bojonggede District, Bogor Regency, West Java Province, which is accepted with a magnitude of 54.91%. (2) There was a positive and significant influence of Service Innovation on the Quality of Public Services in Bojonggede District, Bogor Regency, West Java Province, which is stated to be accepted with a magnitude of 53.58%. (3) There was a positive and significant influence of Work Discipline toward the Quality of Public Services in Bojonggede District, Bogor Regency, West Java Province, which is stated to be accepted with a magnitude of 38.69%. (4) There was a positive and significant influence of Work Ability, Service Innovation and Work Discipline toward the Quality of Public Services in Bojonggede District, Bogor Regency, West Java Province, which is said to be accepted with an Adjusted R Square influence of 65.7% and the remaining 34.3 % influence of other factors but not researched.

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Journal Info

Abbrev

ABIWARA

Publisher

Subject

Social Sciences

Description

Jurnal ABIWARA diterbitkan oleh Program Studi Administrasi Bisnis Vokasi Institut Ilmu Sosial dan Manajemen Stiami Jakarta sebagai media untuk publikasi gagasan dan studi ilmiah untuk pengembangan ilmu pengetahuan dalam administrasi bisnis dan Kewirausahaan. Publikasi ini memuat berbagai tulisan ...