<![CDATA[Abstract: Organizing the pilgrimage is a national task because the number of Indonesian pilgrims is very large, involving various agencies and institutions, both domestic and abroad, and is related to various aspects, including guidance, transportation, health, accommodation and security. However, community participation is an inseparable part of the system and management of the implementation of the pilgrimage. While the quality of the management of the implementation of Hajj services so far cannot be said to be good, there are still many incompetent and unprofessional Hajj guides, the age of the supervisors who are old, the condition of the pilgrims or Umrah pilgrims who are still lay, on average they do not understand the rules. Rules in the implementation of the pilgrimage, novice pilgrims have never gone to Hajj, as well as various levels of understanding of Islamic religious knowledge, require the organization of Hajj services to continue to improve the quality of guidance and guidance services for pilgrims for Hajj and Umrah. This study aims to photograph the implementation of Hajj services in Indonesia in the perspective of Total Quality Management.]]>
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