Jurnal Medika Usada
Vol. 7 No. 2 (2024): Jurnal Medika Usada

Hubungan Sikap Petugas Kesehatan Dengan Kepuasan Pasien Di Poli KIA UPTD Puskesmas I Denpasar Timur

Darmayanti, Ni Luh Putu Lili (Unknown)



Article Info

Publish Date
27 Aug 2024

Abstract

Background: The high maternal mortality rate (MMR) indicates that maternal and child health (KIA) services must be improved. Applying a positive attitude to all patients is a way that health workers can increase patient satisfaction so that patients are interested in undergoing antenatal care to reduce MMR. Objective: This study aims to determine the relationship between the attitude of health workers and patient satisfaction at the Maternal and Child Health Polytechnic (KIA) UPTD Puskesmas I East Denpasar Method: This research uses a correlation analytical design with a cross-sectional study approach. Sampling used a non-probability sampling technique, namely consecutive sampling. The sample used was 172 respondents and the instrument used was a questionnaire. Results: The results of the study showed that of the 172 respondents, the majority of respondents, namely 94 (54.7%) stated that the attitude of health workers was in the positive category and the majority of respondents, namely 90 (52.3%) stated that they were satisfied with the services provided by health workers. The results of the Spearman Rho test show that there is a significant relationship between the attitude of health workers and patient satisfaction, with a p-value <0.001 Conclusion: The more positive the health worker's attitude, the more satisfied the patient. So it is hoped that health workers can apply a friendly attitude, be polite and have empathy for all patients in order to increase patient satisfaction and reduce MMR

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Journal Info

Abbrev

MedikaUsada

Publisher

Subject

Health Professions Nursing Public Health

Description

Jurnal Medika Usada merupakan jurnal ilmiah yang diterbitkan resmi oleh STIKES Advaita Medika Tabanan sebagai sarana publikasi hasil penelitian dan sharing perkembangan ilmu kesehatan, Jurnal ini memuat artikel yang belum pernah dipublikasikan sebelumnya yang berupa artikel hasil penelitian ataupun ...