Journal of Advances in Information Systems and Technology
Vol. 6 No. 2 (2024): October

Usability Analysis of Educational Assistance Information Systems Using the Heuristic Evaluation and End User Computing Satisfaction (EUCS) Methods.

Angel Novita Sinurat (Universitas Negeri Semarang)
Anggyi Trisnawan Putra (Unknown)



Article Info

Publish Date
02 Jan 2025

Abstract

User interface and user satisfaction are crucial components of a system that can significantly impact its usability. SIBADIK, as a web-based application used by many students as a scholarship platform, should have a high level of usability. However, there has been no specific research analyzing the usability of the SIBADIK website. Usability analysis is necessary to determine whether the website is acceptable to users or if there are issues that need to be addressed. The method used is heuristic evaluation combined with End-User Computing Satisfaction (EUCS) to measure user satisfaction levels before and after improvements. The sample was obtained using purposive sampling technique with Slovin formula at 10% margin of error, resulting in 95 samples. The research findings indicate that the SIBADIK website received a user satisfaction score of 2.92 (in the "fairly satisfied" category). The heuristic evaluation by three evaluators revealed a severity point of 3.0195 (rounded to 3), indicating a major usability problem that requires improvements. Twelve issues were identified on the SIBADIK website: 2 issues with Match Between System and Real World, 1 issue with User Control and Freedom, 2 issues with Consistency and Standards, 1 issue with Error Prevention, 2 issues with Recognition Rather Than Recall, 2 issues with Flexibility and Efficiency of Use, and 2 issues with Aesthetic and Minimalist Design. These identified problems serve as recommendations for improving the SIBADIK user interface.

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Journal Info

Abbrev

jaist

Publisher

Subject

Library & Information Science

Description

Journal of Advances in Information Systems and Technology (JAIST) is a peer-reviewed open-access journal. The journal invites scientists and engineers throughout the world to exchange and disseminate theoretical and practice-oriented topics of advances in information systems and technology which ...