Jurnal Manajemen dan Bisnis
Vol 3 No 2 (2024): Edisi September 2024-Desember 2024

Pengaruh Lokasi Warung Dan Kualitas Produk Terhadap Kepuasan Pelanggan




Article Info

Publish Date
31 Dec 2024

Abstract

This study aims to examine the influence of store location and product quality on customer satisfaction. The research method used is a quantitative approach with multiple linear regression analysis. Data were collected through questionnaires and analyzed using statistical software to determine the effect of the independent variables, store location (X1) and product quality (X2), on the dependent variable, customer satisfaction (Y). The ANOVA analysis results indicate that the regression model is significant with an F value of 17.360 and a significance level of less than 0.001, demonstrating a simultaneous effect of the two independent variables on customer satisfaction. Based on the coefficient analysis, product quality (X2) has a significant effect on customer satisfaction with a beta value of 0.658 and a significance level of less than 0.001. However, store location (X1) does not show a significant effect, with a beta value of 0.110 and a significance level of 0.426. In conclusion, product quality plays a crucial role in increasing customer satisfaction, while store location does not have a significant impact in this study.

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Journal Info

Abbrev

jmdb

Publisher

Subject

Economics, Econometrics & Finance

Description

manajemen pemasaran, sumber daya manusia, keuangan & aplikasi pasar modal, bisnis syariah, kewirausahaan, kemitraan, operasional termasuk logistic, manajemen perpajakan, manajemen syariah, ekonomi syariah, dan manajemen pemerintahan, akuntansi serta ekonomi ...