Factors Influencing User Preference For E-Wallets vs. Traditional Payments Methods

Kok Ban Teoh (ViTrox College)
Anees Janee Ali (Universiti Sains Malaysia)
Nur Fathin Balqis Binti Ahmad Sukri (Universiti Sains Malaysia)
Nur Aziyanny Binti Abdullah (Universiti Sains Malaysia)
Nur Damia Binti Shuazman (Universiti Sains Malaysia)
Nur Dianah Azwa Binti Shaharuddin (Universiti Sains Malaysia)
Nur Farisyazliana Binti Fauzi (Universiti Sains Malaysia)
Daisy Mui Hung Kee (Universiti Sains Malaysia)

International Journal of Accounting & Finance in Asia Pasific
Vol 8, No 2 (2025): June 2025

E-wallets are digital payment systems that allow users to make contactless transactions through smartphones or computers, offering convenience and efficiency, particularly for remote payments. Traditional payment methods, such as cash, checks, and card swipes, are perceived as more secure and reliable but may lack the flexibility of digital options. This study compares user experiences between e-wallets and traditional payment methods, focusing on perceived ease of use, convenience and usability, privacy and security, and satisfaction. A quantitative approach, utilizing an online survey of 100 respondents, is used to evaluate user preferences. The study aims to identify key factors influencing payment method choice, providing insights that could guide improvements in payment technologies and enhance user experiences for both consumers and businesses.