MDP Student Conference
Vol 4 No 2 (2025): The 4th MDP Student Conference 2025

Pengaruh Nilai Pelanggan terhadap Loyalitas Pelanggan melalui Kepuasan Pelanggan Aplikasi Bima+ Tri

Aditya, Cindy (Unknown)
Lestari, Retno Budi (Unknown)

Article Info

Publish Date
23 Apr 2025

Abstract

This study aims to analyse the influence of customer value on customer loyalty with customer satisfaction as an intervening variable for Bima+ Tri users. This research uses quantitative methods, with nonprobability sampling techniques namely purposive sampling involving 140 respondents who are Bima+ Tri users. Data analysis includes validity test, reliability test, correlation coefficient test, coefficient of determination, simple and multiple regression analysis, significance test (t and F test), path analysis and sobel test using SPSS Statistics 26 software. The results showed that customer value have a positive and significant effect on customer satisfaction, customer value and customer satisfaction have a positive and significant effect on customer loyalty. Moreover, customer satisfaction successfully mediates the relationship between customer value and customer loyalty.

Copyrights © 2025




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
MDP Student Conference
Website

Abbrev

msc

Publisher

Universitas Multi Data Palembang

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

Description

MDP Student Conference is a one-year national conference organized by the Universitas Multi Data Palembang. We are inviting teachers, lecturers, researchers, scholars, students, and or other key stakeholders to present and discuss their latest findings, innovations, and best practices as well as ...