Jurnal Teknik Mesin Indonesia
Vol. 20 No. 1 (2025): Vol. 20 No. 1 (2025): Jurnal Teknik Mesin Indonesia

Digitalization of TQM: From Manual to Smart Quality System

Sastyawan, Murti (Unknown)
Ameliyana Rizky Syamara Putri Akhmad Yani (Unknown)
Zakiyan Zain Alkaf (Unknown)
Radita Dwi Putera (Unknown)
Tri Wisudawati (Unknown)



Article Info

Publish Date
21 Apr 2025

Abstract

The digital transformation of Total Quality Management (TQM) represents a paradigm shift from traditional manual practices to data-driven, intelligent quality systems. This systematic literature review (SLR) examines the trajectory of TQM digitalization by analyzing 52 peer-reviewed articles published between 2011 and 2023. The review explores three main themes: (1) the transition from traditional to digital and intelligent quality tools; (2) the enablers and barriers to implementing digital TQM, including technological readiness, organizational culture, and data infrastructure; and (3) the evolving role of quality professionals in the era of Industry 4.0. Findings show that while automation and digital tools improve efficiency and decision-making, successful integration requires strategic alignment of human, technological, and managerial capabilities. The study also highlights gaps in empirical evidence regarding the long-term impact of smart quality systems on organizational performance. This review contributes to the understanding of digital quality transformation, and provides a conceptual framework to guide future research and practical implementation in quality management.

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Journal Info

Abbrev

jtmi

Publisher

Subject

Aerospace Engineering Automotive Engineering Control & Systems Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Description

Jurnal Teknik Mesin Indonesia “JTMI” " adalah jurnal ilmiah sains dan teknologi yang diterbitkan oleh Badan Kerjasama Teknik Mesin Indonesia. JTMI meliputi bidang konversi energi, material, desain mekanikal, manufaktur dan ...