Jurnal Bisnis dan Manajemen
Vol 18, No 2 (2017): September 2017

The Influence of Motivation on Quality Service Delivery in Decentralised Indonesia

Eddy Soeryanto Soegoto (Universitas Komputer Indonesia)



Article Info

Publish Date
26 Sep 2017

Abstract

In this study, the authors sought to examine the relationship between motivation and quality service delivery in a decentralised Indonesia. In an effort to have fair findings, a sample of the study was obtained from 102 local government service delivery recipients. The selected samples included department heads whose sectors became units of inquiry and analysis. During the data collection process, questionnaires were used and data analysis entailed running correlationsand regressing motivation practices on quality service delivery. The results have shown that motivational practices positively and significantly predict quality service delivery in a decentralised Indonesia. Besides, the results also revealed that motivation positively and significantly influences quality service delivery in districts found in the West Java Province,especially, Bandung city.

Copyrights © 2017






Journal Info

Abbrev

jbm

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bisnis dan Manajemen (JBM), with ISSN 1412 - 3681 (printed) and ISSN 2442 - 4617 (Online), is published by LMFE Faculty of Economics and Business Universitas Padjadjaran. JBM is published twice a year (every March and September). ...