juremi: jurnal riset ekonomi
Vol. 4 No. 6: Mei 2025

ANALISIS PENGARUH CITRA MEREK, KUALITAS PRODUK, DAN HARGA TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN PADA KEDAI KOPI LOKAL

Archie, Archie (Unknown)
Rita, Rita (Unknown)



Article Info

Publish Date
05 May 2025

Abstract

This study analyzes the influence of brand image, product quality, and price on consumer loyalty, with customer satisfaction as an intervening variable in local coffee shops in Jakarta. The research employs a quantitative method with a survey approach. Data were collected through questionnaires and analyzed using path analysis to examine the relationships between variables. The results show that brand image, product quality, and price each have a significant partial effect on customer satisfaction. Additionally, these three variables also directly influence consumer loyalty. Customer satisfaction plays a crucial role in enhancing loyalty and serves as an intervening variable in the relationship between brand image, product quality, and price with consumer loyalty. These findings provide implications for local coffee shop owners and managers in formulating more effective marketing strategies. Improving brand image, maintaining product quality, and offering competitive pricing can enhance customer satisfaction and ultimately strengthen consumer loyalty

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Journal Info

Abbrev

Juremi

Publisher

Subject

Economics, Econometrics & Finance

Description

Juremi: Jurnal Riset Ekonomi is a research base journal published by Bajang Institute. The journal published six times per year. This journal started publishes since 2021 In the following year of publication, the journal is going to publish trianually. Any interested author could submit the ...