Randwick International of Social Science Journal
Vol. 6 No. 2 (2025): RISS Journal, April

AI-Driven Personalization: Revolutionizing E-commerce with Blockchain and IoT Collaboration

Celestin, Mbonigaba (Unknown)



Article Info

Publish Date
30 Apr 2025

Abstract

This study investigates the transformative potential of Artificial Intelligence (AI), Blockchain, and the Internet of Things (IoT) in revolutionizing e-commerce personalization. Utilizing a qualitative methodology, it incorporates systematic literature reviews, secondary data analysis, and expert interviews. Findings reveal an 87.5% increase in customer retention rates due to AI-driven personalization from 2020 to 2024, with blockchain adoption reducing fraud cases by 80% and boosting transaction volumes by 540% over the same period. IoT integration achieved a ninefold rise in device use, driving a 45% reduction in logistics costs. The synergy of these technologies has addressed personalization challenges while enhancing security and operational efficiency. The study concludes with a call for adopting integrated frameworks, prioritizing ethical AI models, and scaling IoT adoption to sustain innovation in e-commerce.

Copyrights © 2025






Journal Info

Abbrev

rissj

Publisher

Subject

Humanities Social Sciences

Description

The RISS Journal publishes research and analysis papers in the fields of social science include humanities such as anthropology, business studies, communication studies, corporate governance, criminology, history, culture, cross-cultural studies, ethics, education, economy, geography, philosophy, ...