Politea : Jurnal Politik Islam
Vol. 8 No. 1 (2025): Islam, Political Legitimacy, and Democracy in the Modern State

CHALLENGES AND EFFORTS TO IMPROVE THE PERFORMANCE OF VILLAGE APPARATUS IN PUBLIC SERVICES: A QUALITATIVE STUDY IN SALUT VILLAGE

Safitri, Natila Rizka (Unknown)
Ilmam, M.Adib Zatta (Unknown)



Article Info

Publish Date
10 Jun 2025

Abstract

This study aims to evaluate the performance of village apparatus in the implementation of public services in Salut Village, Kayangan District, North Lombok Regency. The approach used is qualitative descriptive with data collection through interviews, observations, and documentation. The results of the study show that the performance of village apparatus in general has gone well, especially in terms of discipline, work spirit, and the ability to complete administrative service tasks. The use of Village Information System (SID) technology makes a significant contribution to service efficiency, although there are still technical obstacles such as power outages and limited infrastructure. Efforts to improve performance are carried out through regular coordination meetings, technical guidance training (BIMTEK), and periodic evaluations. The obstacles faced include limited human resources, double workload, and disagreement with community expectations. This study concludes the need to increase the capacity of apparatus and improve technological infrastructure to support optimal public services at the village level

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Journal Info

Abbrev

politea

Publisher

Subject

Religion Humanities Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

The journal focus and scope of Politea : Journal of Islamic Political Studies is to publish research articles within the field of an advanced understanding of how politics and governance studies, particularly discusses local politics issues as well as ethical politics in governance implementation ...