Jurnal Informatika Ekonomi Bisnis
Vol. 7, No. 2 (June 2025)

The Power of Community Marketing: How Brands Are Building Loyal Audiences

Lesmana, Alvin (Unknown)



Article Info

Publish Date
22 Jun 2025

Abstract

This study investigates the impact of community marketing on audience loyalty, focusing on the mediating roles of brand trust and customer engagement. Utilizing a quantitative research design, data were collected through an online survey and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that community marketing has a significant direct effect on audience loyalty, while also exerting indirect influence through brand trust and customer engagement. Both mediators were found to significantly strengthen the relationship between community marketing and audience loyalty, with customer engagement showing a particularly strong mediating effect. These findings contribute to a deeper understanding of how community-oriented strategies foster trust, increase active participation, and ultimately build lasting consumer loyalty. The study provides theoretical and practical implications for marketers aiming to develop sustainable, relationship-based brand strategies in the digital era.

Copyrights © 2025






Journal Info

Abbrev

infeb

Publisher

Subject

Economics, Econometrics & Finance

Description

The Jurnal Informatika Ekonomi Bisnis (INFEB) is an interdisciplinary journal. It publishes scientific papers describing original research work or novel product/process development. The objectives are to promote an exchange of information and knowledge in research work, and new ...