Management Studies and Business Journal
Vol. 2 No. 3 (2025): Management Studies and Business Journal (PRODUCTIVITY)

THE EFFECT OF JOB SATISFACTION ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS AN INTERVENING VARIABLE AT PT. SRIBOGA MARUGAME UDON SUPERMALL KARAWACI

Ulfa, Anita (Unknown)
Mikrad, Mikrad (Unknown)



Article Info

Publish Date
14 Mar 2025

Abstract

This study aims to determine and explain the effect of job satisfaction on organizational citizenship behavior at PT. Sriboga Marugame Udon Supermall Karawaci, to determine and explain the effect of organizational citizenship behavior (OCB) on employee performance, to determine and explain the effect of job satisfaction on employee performance, to determine and explain the effect of job satisfaction on employee performance with organizational citizenship behavior (OCB) as an intervening variable. This research is a quantitative study. The determination of the sample in this study used probability sampling techniques with simple random sampling techniques. The sample in this study was 50 employee respondents who worked at Supermall Karawaci. The data obtained were analyzed using the PLS (Partial Least Square) technique through Smart PLS software. The results of this study indicate that: 1) The results of the analysis show that Job Satisfaction has a significant effect on Employee Performance. 2) The results of the analysis show that Job Satisfaction has a significant effect on Organizational Citizenship Behavior. 3) The results of the analysis show that Organizational Citizenship Behavior has a significant effect on Employee Performance. 4) The results of the analysis show that Job Satisfaction has a significant effect on Organizational Citizenship Behavior through Employee Performance.

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Journal Info

Abbrev

productivity

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Management Studies and Business Journal (PRODUCTIVITY) reviewed covers theoretical and applied research in the field of Management and Business. Priority is given to those articles which satisfy the main scope of the journal, and have an impact in the research areas of interest. PRODUCTIVITY Journal ...