Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Jurnal Aplikasi Kebijakan Publik dan Bisnis

Effectiveness of Jakarta Kini Application in Improving Information System for Public Services in 2024

Wulandari, Tri (Unknown)
Jashilka Zahlianti, Alya Azzahraa (Unknown)
Shabrina Riandini, Neysa (Unknown)
Allina Ramadhina (Unknown)
Rahman, Abdul (Unknown)

Article Info

Publish Date
03 Jun 2025

Abstract

This study examines the effectiveness of the Jakarta Kini (JAKI) application in improving Jakarta’s public service information system. Using a quantitative approach, data from 100 respondents were analyzed through validity, reliability, and regression tests in SPSS. Effectiveness was measured by five indicators from Campbell’s theory and four indicators from the public service information system framework. Results show that JAKI’s effectiveness significantly enhances public service information quality. The study highlights digital innovation’s role in improving service delivery, transparency, and user engagement, and offers practical recommendations for advancing JAKI and similar smart city applications.

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Journal Info
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Website

Abbrev

ppj

Publisher

Sekolah Tinggi Ilmu Administrasi Said Perintah

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science

Description

Focus and Scope Public Administration Administrative Law Administrative Reform Bureaucratic Ethics Bureaucratic Law Dynamics of Public Services E-Government Good Governance Governance Government Collaboration Legal Ethics Management of BUMD Public Organizations Public Policy Public Service Political ...