Jurnal Entrepreneur dan Manajemen Sains
Vol. 6 No. 2 (2025): Juli

PENGARUH BUDAYA KERJA, KEPUASAN KERJA DAN FASILITAS KERJA TERHADAP KUALITAS PELAYANAN PT. BORNEO AUTO CEMERLANG CABANG BENGKULU (ISUZU)

Onsardi, Onsardi (Unknown)
Cahyadi, Tirta (Unknown)
Wahyudi, Dedy (Unknown)

Article Info

Publish Date
04 Jul 2025

Abstract

This research aims to find out which factors most dominantly influence service quality. The sample for this research is employees of PT. Borneo Auto Cemerlang Bengkulu Branch (ISUZU). This research used quantitative methods on 35 respondents. The method used in this research is a quantitative method with Multiple Linear Regression analysis using SPSS 24 for Windows. The research results and hypotheses in this study show that the variables of work culture, job satisfaction and work facilities have a partial or simultaneous positive effect on the quality of  service at PT. Borneo Auto Cemerlang Bengkulu Branch (ISUZU). Keywords: Work Culture, Job Satisfaction, Work Facilities and Service Quality.

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Journal Info
Jurnal Entrepreneur dan Manajemen Sains
Website

Abbrev

jems

Publisher

Universitas Muhammadiyah Bengkulu

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The scopes of the journal include, but not limited to, the following areas: corporate governance, human resource management, strategic management, entrepreneurship, marketing, e-business, services, information technology management, production & operations management, financial management, decision ...