Menawan : Jurnal Riset dan Publikasi Ilmu Ekonomi
Vol. 3 No. 4 (2025): Juli: MENAWAN: Jurnal Riset dan Publikasi Ilmu Ekonomi

Analisis Peran Kualitas Data dalam Membangun Kepercayaan dan Kepuasan Konsumen di E-Commerce

Nurul Hidayah (Unknown)
Hendestri Br Sembiring (Unknown)
Amelia Putri (Unknown)
Nurbaiti Nurbaiti (Unknown)



Article Info

Publish Date
11 Jun 2025

Abstract

The rapid development of e-commerce in Indonesia makes good data management very important. If the data presented is inaccurate or irrelevant, this can make consumers feel dissatisfied, and even lose trust in the platform. This study aims to see the extent to which data quality affects consumer trust and satisfaction on e-commerce platforms. The method used in this research is a literature study, namely by collecting and reviewing various scientific sources such as journals, books, and articles that discuss e-commerce, data quality, and consumer behavior. This study does not use field data, but focuses on the discussion of relevant previous studies. The results of the study show that good data quality such as accurate, complete, and appropriate data for consumer needs can increase user trust and satisfaction. Therefore, e-commerce platforms need to pay attention to good and transparent data management in order to maintain long-term relationships with their customers.

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