Jurnal Ilmiah Multidisiplin (JUKIM)
Vol. 4 No. 04 (2025): Juli: Jurnal Ilmiah Multidisiplin

Literature Review On Factors Affecting Patient Satisfaction With Pharmacy Services In Indonesia

Sari , Septi Purnama (Unknown)
Fitri , Magfiroti (Unknown)

Article Info

Publish Date
03 Jul 2025

Abstract

This study aims to analyze the factors influencing patient satisfaction with pharmacy services in Indonesia through a literature review. A total of 17 relevant articles were systematically reviewed to identify patterns of findings. The results indicate that patient satisfaction is influenced by comprehensive drug information, fast service waiting times, the attitude and communication skills of pharmacy staff, and service quality based on the SERVQUAL dimensions. Improving these factors is essential to achieving patient-oriented pharmaceutical services and supporting appropriate drug use and optimal therapeutic outcomes.

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Journal Info
Jurnal Ilmiah Multidisiplin (JUKIM)
Website

Abbrev

JUKIM

Publisher

Asosiasi Dosen Muda Indonesia

Subject

Computer Science & IT Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Multidisiplin adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Asosiasi Dosen Muda Indonesia dan di payungi Oleh Yayasan Dosen Muda Indonesia dan di terbitkan 6 kali dalam setahun yautu Januari, Maret, Mei, Juli, September, November. Jurnal Ilmiah ...