Research Trend in Technology and Management
Vol. 3 No. 1 (2025): Research Trend in Technology and Management (in progress)

The Influence of Service Quality, Trust, and Consumer Satisfaction on Consumer Loyalty (Case Study Of Cv.Lima Satu Tiga Transportation Services)

Ade Prayoga (Unknown)
Lilik Nurcholidah (Unknown)

Article Info

Publish Date
05 Jul 2025

Abstract

The purose of the company in marketing is to create cuctomer loyality.The existence of customer loyality can provide benefits to a company because it can maintain and compete with is competitors. The sample this is study was 86 customers of the CV. Lima Satu Tiga transportation service. The results of the study showed that simultaneously Service Quality, Trust and Consumer Satisfaction had a significant effect on Consumer Loyalty at CV. Lima Satu Tiga. Partially each variable Service Quality, Trust and Consumer Satisfaction had a positive and significant effect on Consumer Loyality at CV. Lima Satu Tiga.

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Journal Info
Research Trend in Technology and Management
Website

Abbrev

rttm

Publisher

RTTM Research Trend

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

Description

Research trends in technology and management (RTTM) is an English language journal which is published 3 times a year (February, July, November). RTTM aims to facilitate academics and practitioners to disseminate research results in management, accounting and technology using a variety including ...