International Journal of Humanities Education and Social Sciences
Vol 4 No 6 (2025): IJHESS JUNE 2025

Customer Satisfaction of Beauty n Hair Salon in Ciayumajakuning through Brand Experience and Perceived Value of Makarizo

Nanda Leopinda Putri (Unknown)
Ica Cahyani (Unknown)
Misbak Misbak (Unknown)
Tiara Muthiarsih (Unknown)



Article Info

Publish Date
26 Jun 2025

Abstract

The purpose of this study was to determine how customer satisfaction with Makarizo products in the Ciayumajakuning area is influenced by perceived value and brand experience. The tight competition in the hair care sector, which requires innovation and provides high-quality goods at competitive prices, is the background of this study. An online questionnaire was used in this quantitative study to collect data from 200 Makarizo consumers who were at least 17 years old and living in Cirebon, Indramayu, Majalengka, Kuningan. Multiple linear regression data analysis with SPSS. Based on the findings, each statement item related to the variables of perceived value, consumer satisfaction, and brand experience is considered valid and reliable. In addition, there are no signs of multicollinearity and the results of the linearity test indicate a substantial relationship between the independent and dependent variables. It is expected that this study will help the Makarizo hair care business especially in increasing customer satisfaction by managing perceived value and brand experience effectively.

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Journal Info

Abbrev

ijhess

Publisher

Subject

Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

Description

International Journal Of Humanities Education and Social Sciences (IJHESS) is to provide a research medium and an important reference for the advancement and dissemination of research results that support high-level research in the fields Culture of Education and Social Science Research . Original ...