Jurnal Terapi Gigi dan Mulut
Vol 4 No 2 (2025): Jurnal Terapi Gigi dan Mulut

GAMBARAN KEPUASAN PASIEN TERHADAP PELAYANAN GIGI DAN MULUT DI POLI GIGI

Arum, Maulina (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

Satisfaction is a response to fulfilling consumer needs. This is related to the assessment that the product or service itself provides a level of satisfaction where this level of fulfillment can be more or less. The purpose of this study was to obtain an overview of patient satisfaction with dental and oral services at the Dental Clinic of the Kepuh Health Center, Cirebon Regency. The research method uses descriptive research, namely to determine patient satisfaction at the Kepuh Health Center Dental Clinic. The research was conducted in April and May 2015 at the Dental Clinic of the Kepuh Health Center, Cirebon Regency. The population in this study were patients who visited the Dental Clinic at the Kepuh Health Center in Cirebon Regency who had received dental and oral health services. The sampling technique used was accidential sampling, so that a sample of 67 respondents was obtained. The results of measurements of time satisfaction and service rates show that patients are satisfied. The measurement results of the service mechanism, the patient is satisfied. The results of measurements of the services of health workers in providing health services, the average patient is satisfied. As well as the results of measurements of facilities and infrastructure, patients are satisfied.

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Journal Info

Abbrev

tgm

Publisher

Subject

Dentistry Health Professions Nursing Public Health

Description

Jurnal Terapi Gigi dan Mulut menerima publikasi dalam makalah penelitian artikel asli, makalah tinjauan, laporan kasus di Indonesia atau negara lain. Ruang lingkup Artikel yang diterbitkan dalam jurnal ini adalah bidang : - Terapi Gigi dan Mulut - Kesehatan Gigi dan Mulut - Kebersihan Gigi/Dental ...