JAKPI
Vol 5, No 1 (2025)

KUALITAS LAYANAN PAJAK DAN PAJAK DIGITAL TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI UMKM

Kamil, Islamiah (Unknown)
Yolifiandri, Yolifiandri (Unknown)
Prihanto, Hendi (Unknown)
Estiarto, Lintang Putri (Unknown)
Azkiah, Neza (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

The urgency of this study stems from the growing significance of tax digitalization in Indonesia, particularly for Micro, Small, and Medium Enterprises (MSMEs). The quality of tax services, including the application of Digital Service Tax (DST), plays a crucial role in enhancing taxpayer compliance. Digitalizing the taxation system fosters greater transparency and efficiency in tax administration. However, challenges remain, particularly regarding taxpayers' understanding of digital services. Consequently, it is essential to examine the impact of tax service quality and digital tax implementation on individual taxpayer compliance within MSMEs in the context of digitalization. The objective of this research is to evaluate how tax service quality and the application of DST influence the compliance levels of individual MSME taxpayers. Employing a quantitative approach, the study collects data through surveys distributed to MSME taxpayers across the Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek) areas. The data will be analyzed using multiple linear regression to determine the relationship between tax service quality, digital tax, and tax compliance variables. The anticipated outcomes of this research include the publication of findings in accredited scientific journals and the formulation of policy recommendations for the Directorate General of Taxes to enhance digital tax service quality, thereby improving compliance among MSME taxpayers.

Copyrights © 2025






Journal Info

Abbrev

jakpi

Publisher

Subject

Economics, Econometrics & Finance Environmental Science Social Sciences

Description

Jurnal Akuntansi, Keuangan, Pajak dan Informasi (JAKPI), ISSN 2775-9784 (Cetak) dan ISSN 2775-9792 (Online), dikelola Programs Studi Akuntansi diterbitkan oleh Fakultas Ekonomi dan Bisnis Universitas Prof. Dr. Moestopo (Beragama). JAKPI diterbitkan dua kali setahun (pada Juni dan Desember). Menerima ...