<![CDATA[This study aims to examine the influence of servant leadership and employee loyalty on employee performance, with organizational citizenship behavior (OCB) as a mediating variable at PT Telkom Akses Malang. This study used a quantitative approach with an explanatory research design, involving 47 employees selected through a purposive sampling technique. Data collection was conducted through questionnaires, and data analysis used Structural Equation Modeling (SEM) with the help of SmartPLS software. The results showed that servant leadership did not have a significant direct effect on employee performance or OCB. Loyalty also did not have a significant effect on employee performance. However, loyalty was shown to have a significant positive effect on OCB, and OCB significantly improved employee performance. In addition, OCB was shown to be a significant mediator in the relationship between loyalty and performance, but not in the relationship between servant leadership and performance. These findings emphasize the importance of building loyalty and extra-role behavior (OCB) in organizations to boost employee performance. Further research is recommended to consider other factors such as work environment, organizational culture, and other leadership styles to better understand the factors that influence performance.]]>
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