JAM : Jurnal Aplikasi Manajemen
Vol. 11 No. 3 (2013)

Pengaruh Brand Awareness, Perceived Quality Dan Brand Image Terhadap Brand Satisfaction Dan Brand Loyalty Pada Jasa Biro Perjalanan Antar Kota Di Kota Malang

Pramono, Rendra Adi (Unknown)



Article Info

Publish Date
06 Jan 2014

Abstract

The objective of this research is to analyse the effect of brand awareness, perceived quality, and brand image will make has brand satisfaction causing brand loyalty in each travel tour service consumer. The research population is entire customers that using services in three tour and travel companies in Malang city, that is Kirana Tour and Travel, Bali Prima Travel, and Siluet Travel. Variable from this research is brand awareness, perceived quality and brand image as independent variable, brand loyalty as variable dependen and brand satisfaction as variable intervening. The result of analysis shows several findings. First, when does level brand awareness that feeled travel tour customer increase, so brand satisfaction they will feel will increase also. This matter also be proved that level change brand awareness will influence customer loyalty level. Second, level perceived quality customer influences level brand satisfaction positively. Third, level change customer brand image at moment's notice will influence customer loyalty

Copyrights © 2013






Journal Info

Abbrev

jam

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and ...